Returns & Exchanges
At Durston, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn garments. Items must be returned in their original condition with all tags attached to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original packaging and include the printed return authorization slip inside the box.
Attach the Label
Affix the prepaid shipping label provided via email to the outside of your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned items, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing